Human Understanding Science & Social Business Platform that enables enabling one or several communities of advisors (clients, consumers, buyers, sales channel, employees, suppliers…) with the purpose of maintaining continuous and real-time communication to ask for advice, opinion and collaboration on multiple business purposes, through the execution of a complete and varied set of missions
Platform conceived and designed to help companies make better decisions, more agile, more informed and more customer-centric.
Social Advisors is a customizable, declarative, scalable, multipaís, multi-language, multicomunity, and immediately usable, easy and intuitive SaaS platform.
App (iOS & Android)
For the advisor (consumer, buyer,..) to perform all kinds of missions and be in permanent and real-time contact with the company. Zero learning curve as it is based on CX Messenger.
Control Panel (web)
Control Panel to manage and define business cases, community management and dynamization, dynamic algorithms for community building and clustering, project and mission management, remuneration control, generation of insights and analytics, data export/import, country and language management.
Interoperability
With critical business systems (ERPs, CRMs, DWs, ..) and things (IoT) through an extensive catalog of web services (RestFul, JSON/XML).
Data Science
Generation of real-time fundamental insights and analytics, and development of advanced analytics through machine learning, deep learning, and big data.
Artificial Intelligence
Integration of Generative AI (GPT-4), Image Recognition, Pattern Recognition, OCR and other Cognitive Services (voice, video, language, decision, search).
Private, Secure, and Confidential Information
All data generated from interaction with consumer and buyer communities belongs exclusively to the company. It complies with the GDPR (General Data Protection Regulation for Europe) and national LOPD.
Collaboration and Communication
With the counselor community, establishing 24x7 real-time communication and collaboration channels between counselors and the company.
Mission Center: creation and execution of missions
Tasks executed and to be fulfilled by the counselor, obtaining insights for the company. There are numerous and varied types of missions, such as surveys, co-creation, co-innovation, focus groups, empathy sessions, purchase records, consumption records, digital journey, product testing, competition analysis, communication testing, product presentation and placement, service quality, usability, price checking, price elasticity, market share, price updates, inventory updates, product distribution and availability, idea and suggestion tracking, promotions, conversations, experiences, evidence certification.
Consult and consensus opinions
Through surveys, studies, chats, video calls to talk to the counselor and get real-time insights for the company.
Loyalty Program Management
Marketplace where a wide range of rewards (product, services, subscriptions, NGOs, money, assistance to events, experiences, etc.) and their allocation and update rules can be defined.
